Prospective Client: Q&A

20 SECRET WEAPONS FOR SMALL BIZ OWNERS

Prospective Client: “What makes you different from hiring someone overseas for a fraction of the cost?”

Response from Harlem World Palm: “Basically, you get what you pay for. It’s actually a personal decision whether or not you value “Quality over Quantity” vs. “Quantity over Quality!”

Since the explosion of Virtual Administrative services, there has been a significant increase in Virtual Assistants located overseas who provide a good service. However, Americans are used to a high standard of service and have great expectations. As an Administrative Consultant|Virtual Assistant, there are many backgrounds, skill sets & experience that qualify us with the ability to be successful in the online world. An integral part in a virtual relationship is the ability to effectively communicate with others, which oftentimes is a huge barrier when outsourcing administrative tasks overseas.

As a Communication major with a Paralegal Degree and an experienced Executive Assistant (https://hbr.org/2011/05/the-case-for-executive-assistants) with over 20+ years supporting senior~level executives, with the ability to stay abreast of new and upcoming technology, Harlem World Palm is qualified to be your “Secret Weapon!”

Still not sure just what are some of the tasks you can delegate in an effort to free up your time to grow your business? Stay connected as we will provide you with an upcoming Blog series titled, “20 Secret Weapons for Small Biz Owners.” In the meantime, 👉🏽 Like 👉🏽Subscribe 👉🏽Share this video & “Follow” @HarlemWorldPalm on all social media networks 📲💻

7 Ways to Communicate Effectively

As a communication major and entrepreneur, I understand the importance of having effective verbal, written & interpersonal communication skills, especially when you “… ✔️compose emails, ✔️facilitate meetings, ✔️participate in conference calls, ✔️create reports, ✔️devise presentations ✔️interact with your colleagues and clients!” According to MindTools, “The 7 C’s [of Communication] provides a checklist for making sure that your meetings, emails, conference calls, reports and presentations are well constructed and clear – so your audience gets your message.” Read on as we highlight the 7 Ways to “Effectively” Communicate to Clients!

#1 “Clear” ~ We should be very clear about our goals, purpose & message in our verbal and written communication. If we’re not sure, then most likely our audience won’t be sure either.

#2 “Concise” ~ Have you ever received an email or had a face-to-face discussion with someone that kept rambling on? They could have relayed their message in 1-2 sentences but instead, they bored you with paragraphs of unnecessary filers and unrelated topics? In order to be concise in our communication, we should stick to the point and keep it brief.

#3 “Concrete” ~ When we communicate with clients, we want our message to be concrete so that they will have a clear picture of what we’re telling them. It’s great to provide details without overwhelming them. Our goal should be to provide vivid facts, have laser-like focus & make sure our message is solid.

#4 “Correct” ~ When we communicate, especially in written form, it’s important to proofread, proofread & proofread again for grammatical errors, ascertain that it fits our audience and our overall content/message is error free. This is especially true when communicating with prospective, new and/or existing clients.

#5 “Coherent” ~ Communication is like “connecting the dots” as it should be coherent, logical, consistent and relevant to the main topic.

#6 “Complete” ~ As an experienced Administrative Professional working in “Corporate America” before launching my own Administrative Consulting/VA biz, I’ve discovered that we must pay close attention to all written communication, especially when corresponding with clients. A “Complete” message includes all pertinent and relevant information with a clear “Call-To-Action.

#7 “Courteous” ~ My Mom used to say, “You can catch more flies with honey than vinegar.” As a child, I never really got that but as I became older & started interacting with others, I realized it all comes down to being courteous, which will serve you well. People want & seek transparency. Always be friendly, open, and honest in your written & oral communication without hidden insults or exhibiting passive-aggressive behavior. Be open-minded and empathetic to the needs of others. We communicate every day. We build credibility with our clients with consistency and great communication.

How many hours do you spend every day with repetitive and time-consuming administrative, social media & marketing tasks? No more! 🌍📲Stop! Take a moment to book a “Free” 30-Minute Consultation with Harlem World Palm http://www.NANGELADOLBERRY.com. Delegate those tasks to us so that you have more time to grow your business, generate revenue for your company and spend more time with family and friends!By practicing the 7 C’s, you’ll stay clear, concise, concrete, correct, coherent, complete, and courteous. 

In other words, allow us to help you, “Simplify Your Life!”

Labor Day and the Small Biz Owner

Labor Day is an American Holiday which is observed on the first Monday in September.  It was established to honor and recognize the contributions of all American workers in the United States by giving them a day off to relax and spend time with their family and friends.  According to the United States Department of Labor, “The first Labor Day holiday was celebrated on Tuesday, September 5, 1882, in New York City.” In 1887, Oregon instituted a state-level Labor Day holiday, and other states followed suit before Labor Day finally became a federal holiday in 1894.

For most people, Labor Day is a time for great fun, food & fellowship.  It’s a time to chill and enjoy the company of family and friends. But for you, it is just another work day because you’re overwhelmed with repetitive administrative tasks.  However, if you’ve discovered how to “Do the things you Love and Outsource the Rest,” then as a Small Business Owner/Entrepreneur, here are three reasons why YOU should definitely be celebrating Labor Day:

1. You have a great boss
2. Your work is a labor of love
3. You know the investment of contracting an Administrative Consultant/VA (NO payroll taxes, NO worker’s compensation, NO insurance costs and we even work on most Holidays including Labor Day,  so you don’t have to!

Want to learn more about your ROI (Return on Investment) in partnering with an Administrative Consultant/VA to be your right-hand person to help you grow your business? Visit http://www.NANGELADOLBERRY.com to learn how we may “Simplify Your Life!” Enjoy!

It’s a Bird…It’s a Plane…It’s Super Admin!

“Insanity: doing the same thing over and over again and expecting different results” – Albert Einstein

Bravo! You’ve finally made the leap from being an employee to an employer. You’ve decided to start your own business, which is Fantastic! As a Small Business owner, you will wear many hats while trying to grow your business. In the meantime, your family and friends are on the brink of filing a missing-person report and requesting an all-points bulletin to locate you because they never see you anymore. You’re busy meeting with existing clients and networking to gain more clients to grow your business. The problem is, while you’re trying to grow your business and focus on your bottom line, you’re answering the phones, scheduling appointments, responding to email and voice-mail messages, mailing out massive marketing material to prospective clients, making announcements to your 500+ LinkedIn connections, updating your website, attempting to stay visible in the world of Social Media with regular posts and tweets, organizing files and various paperwork and other repetitive daily, weekly and monthly tasks. Whew, bananas right? It’s exhausting just thinking about all of those administrative tasks you perform regularly while attempting to take your business to the next level. This is a job for “Super Admin,” who can assist you in “expanding” your business in a single bound!

As a Small Business owner, your goal is to “Increase Efficiency & Control Cost.” Are you really accomplishing that goal trying to do everything on your own or are you just driving yourself crazy? Unfortunately, you cannot continue to operate in this manner because it will eventually create a problem for you, your family and the future success of your business. DO NOT miss another opportunity to spend some quality time with your family and further grow your business because you’re overwhelmed with administrative tasks. Leave it to the “Professionals.” So you say that “It’s not in the budget to hire a full-time or part-time employee?” Well, the solution is to outsource those tasks and only pay for the time you need.

When you outsource administrative tasks to the right administrative professional, you reduce overhead costs as most tasks can be completed offsite. Outsourcing will allow you more time to focus on your business, increase productivity/revenue and “Simplify Your Life.” Additionally, there are NO costly classified ads in the newspaper, NO required training, NO time-consuming interviews, NO employee-related insurance costs, and absolutely NO agency fees when you partner with an “experienced and competent” Administrative Consultant!

Veronica L. Sagastume of BizFitCoach.com who has over 20 years of experience as a financial executive in Corporate America, as well as running her own corporate consulting practice stated, “All entrepreneurs should organize their business tasks into four columns.” This exercise will help you become more productive and identify areas in which you will need the help of an expert like a poised, professional and technological savvy Administrative Consultant, also known as a Virtual Assistant (VA) or a “Super Admin!” Here are the following four columns:

1) Things you don’t know how to do
2) Tasks you simply don’t have time to do
3) Things (pesky tasks) you DON’T want to do
4) Tasks we HAVE to do

There are some tasks you’ll probably need to handle directly to grow your business (Column 4). Therefore, it makes perfect sense to focus on that particular area and outsource the rest according to Veronica. Harlem World Palm Administrative Consulting (http://nangeladolberry.com/) is here to handle tasks 1 through 3! After all, your sanity and the success of your “Business” depends on it!

According to Patrick Bet-David who is a successful CEO, Entrepreneur, Business Mentor and Author, “The sooner you realize that as an entrepreneur, you need help, the sooner you will start to see your business scale.” Check out this quick video titled, How to Hire an Assistant… – https://youtu.be/LASnNKszNtY